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Amsec Safe Warranty Policy

AMSEC product selection


About the Company

AMSEC American Security Logo

Established in 1946 by Glenn Halls, American Security (AMSEC) has grown from a small shop in Paramount, California, into a leading global provider of high-quality, high-security safes and security solutions.

With an array of over 400 standard models of burglary and fire-resistant safes, AMSEC caters to diverse security needs, ensuring the protection of its clients' valuable assets worldwide. Its robust services are spearheaded by knowledgeable customer service representatives, a 24/7 helpline, state-of-the-art manufacturing technology, and a network of thousands of factory-trained technicians.

Additionally, its West Coast distribution point ensures swift domestic and international deliveries. With a commitment to innovation, they offer custom safes to meet the specific requirements of various industries, all backed by an experienced engineering and design department.

Choose AMSEC for unwavering quality and service - your security, our mission.



Product Category

Duration of Warranty*

All Safes and Related Components (Excludes CashWizard)

1 Year Parts and Labor

Factory-Installed Electronic Locks and Related Components

 1 Year Parts and Labor

Electronic Lock Retrofit Kits and Related Components

1 Year Parts

CashWizard Safes

1-Year Parts and 90 Days Labor

 *Beginning from the date of purchase. Proof of purchase is necessary

We Offer Extended Warranties for Residential Installations** in Certain Product Categories

Product Category

Duration of Warranty*

BF Gun Safe w/ Factory-Installed AMSEC Lock

5 Years Parts and Labor

U. L. Listed Fire Safes (BF, UL and FS)

 Lifetime Free Replacement of Safe Due to Fire Damage

Super Brute Floor Safes

Lifetime Free Replacement of Safe Due to Forcible Entry

Gun Safes (55” and Taller)

Lifetime Free Replacement of Safe Due to Fire Damage or Forcible Entry

*Beginning from date of purchase. Proof of purchase necessary.
**Qualifying safes must be installed in the original customer’s residence.

Who May Enforce the Warranty:

This warranty is only enforceable by the original purchaser.

What Is Covered:

This warranty covers all defects in materials or workmanship. At our sole discretion, AMSEC will repair or replace products covered by this warranty.
This warranty does not cover:

(1) Damage, deterioration or malfunction resulting from
     a.Accident, negligence, misuse, abuse, improper installation, failure to                    perform normal maintenance or failure
        to follow instructions labeled on or provided in the safe
    b.Any damage from shipment
    c.Repair or attempted repair by anyone other than a pre-authorized AMSEC           service dealer.

(2) Any unit which has been altered or whose serial number has been defaced, modified or removed. 
(3) Any unit whose combination lock has been changed without factory authorization.
(4) Normal wear, battery replacement or periodic maintenance. 

How To Obtain Service:

All warranty services must have prior authorization from AMSEC.
To obtain authorization, contact the AMSEC Service Department at
951-685-9680, ext. #1036.
To begin the processing of your claim, please have the product description, serial number, description of the problem, and proof of purchase ready when you call. 

Exclusions of Damages:

AMSEC’s liability for any defective products is limited to the repair or replacement of the product. In no case shall AMSEC be held liable for damages caused by inconvenience, loss of use, damage/loss of contents, or any other damages, whether incidental, consequential, or otherwise. 

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