Browning Warranty Policy

Thieves will attempt to pound, drill, cut, hack, pry and torch their way into your safe. Flames will lick at a safe’s walls until the steel is hot enough to peel the finish and warp the body. All the while the contents within the safe remain protected. Should the unthinkable happen, you’ll be glad you chose a Browning ProSteel safe for protection from attack and fire, and the warranty that covers the damage to your safe from both. Every safe manufacturer offers a warranty, but like the safes they manufacture, the warranties are not the same. The warranty on a Browning ProSteel safe is on par with the best in the industry.

Warranty Service

If you experience any problems with your Browning ProSteel safe, please contact our warranty service hotline. We want you to be completely satisfied with your safe. Your dealer cannot provide warranty service for this product. All warranty service must be pre-authorized by ProSteel. Have your safe serial number and your proof of purchase in hand prior to calling the warranty service number. No assistance can be provided without your serial number. Please call toll free at (877) 501-7233, ext. 14.

Limited Materials and Workmanship Warranty

ProSteel warrants your safe to be free from defective materials and workmanship for five years from the date of original purchase with the exception of the combination lock (which carries a five-year warranty from the lock manufacturer) and any electrical or lighting accessories (which carry a 90-day warranty). This warranty does not apply to damage or loss resulting from accident, alteration, misuse, unauthorized entry or improper installation, damage resulting from exposure to moisture and/or condensation, nor does it cover wear or scratching of paint or plating. If the product should become defective within the warranty period, ProSteel will repair or replace it (at ProSteel’s discretion) free of charge. A replacement safe or part will be shipped curbside delivery (for destinations in the continental United States). Should any defect be noted, the purchaser agrees to inform ProSteel in writing before any work is performed. For consumers in Canada, please contact Browning Canada. For consumers in Europe or the United Kingdom, please contact Browning International S.A. Important : All repair work claimed under this warranty must be approved by the manufacturer prior to repair. Any unauthorized repair, dismantling, or tampering with the locking mechanism shall nullify this warranty. Neither ProSteel Security Products nor Browning will be liable for consequential or incidental damages or expenses. This warranty is in lieu of any other warranty from ProSteel Security Products or Browning, whether expressed or implied, including but not limited to, any warranty of merchantability or fitness for any particular purpose. This warranty gives you legal rights. You may also have other rights, which vary from state to state.

For more information regarding your warranty, please contact:
ProSteel Security Products

Customer Service Dept.
1400 South State
PO Box 977
Provo, UT 84603
(877) 501-7233, ext.14

For customers in Canada, please contact:
Browning Canada Sports Ltd./Ltée
5583 Chemin St Francois
St Laurent, Quebec
Canada H4S1W6
(514) 333-7261

For customers in Europe or the United Kingdom, please contact:
Browning International S.A.
Parc Industriel des Hauts-Sarts
3eme Avenue #25
4040 Herstal, Belgium
00 32 4 240 52 11

For non-warranty questions, contact Browning at:
Browning Consumer Department
One Browning Place
Morgan, UT 84050
(800) 333-3288

ProSteel will repair or replace (at ProSteel’s option) free of charge any ProSteel manufactured safe produced after January 1, 2006 that is damaged during an attempted break-in, a successful break-in or by a fire during the lifetime of the original consumer purchaser provided the purchaser’s homeowners insurance does not cover the claim. The safe must be returned to the factory along with a report by the investigating police or fire department, documentation from the purchaser/policyholder’s insurance company stating that the claim is not covered, and proof of purchase. For safes in the continental United States, ProSteel will arrange for and cover the shipping costs both to and from the factory and any locksmith costs necessary to open the safe. A comparable new safe or the repaired safe will be returned to the owner (curbside delivery). IMPORTANT: This offer specifically excludes the contents of the safe. It also excludes damage to the safe due to acts of God, terrorism and war, and applies only to home/residential, non-commercial use of the safe. This offer does not apply to Vault and Security Doors.