(800) 418-1844
Dragonfly Creations FAQ
What should I do if I lose the keys or combination to my safe?
For your protection, the crucial aspect of this process is to verify the true ownership of the safe. You can visit the website of the safe combination and visit the combination and key request section and follow the instructions that have been given there. Once you are done, you can mail or fax the forms for processing.
What type of battery should I use in an electronic lock?
High security electronic safe locks tend to be sensitive to battery power. You are recommended to use only a DURACELL or 9-volt ALKALINE ENERGIZER for your gun safe manufacturers. These have been tested and are lasts longer during the safe lock operation.
What should I do if the electronic lock drains the battery quickly?
If you install the correct battery, it will last for about six months if you operate it normally. In case the battery fails within a week then you can get in touch with the technical service department of safe.
How to replace the battery in the electronic lock?
You can check the section of Battery Installation and choose the electronic lock. Thereafter, follow the instructions that have been given there. You should use the battery that has been mentioned above. Like mentioned earlier, it has been tested and lasts longer during the safe lock operation.
If the battery dies, will I lose my combination?
No, you are not going to lose your combination. The combination will be retained in the lock even after it loses power. All you have to do is install a new battery and operate the lock in a normal manner.
How to change the electronic lock combination?
Click on the lock instructions and then select the electronic lock that has been installed in your gun safe manufacturers. Make sure that you follow the instructions for changing the combinations. You have to store the new combination in a safer place other than the safe.
Can I change the combination in the dial or mechanical lock?
No, you will not be able to change the combination. High security mechanical locks need special tools and also lock expertise for changing the combination. Get in touch with a license safe technician and they are going to change the combination for a minimum fee.
Can I buy more key for my gun safe?
Keys are ordered directly through the company. Visit key request page and follow the instructions that has been given there. Once you are done, you can mail or fax the forms for processing.
Can I switch to electronic lock from mechanical lock after purchasing the safe?
Yes, you can do that. You have to contact a safe technician who will be able to perform this service for you. Keep mind that you will not be able to do this all by yourself. If you do so it make your warranty void.
How to prevent the moisture or dampness in the safe?
It is important to know that the gun safe manufacturers will take in the climate which is in. In case you have a problem with moisture, you are going to need a dehumidifier. You should not let moisture rust the guns and damage the sensitive documents. To know more about safes read here!
