Hollon Safe Returns & Refund Policy
Hollon Safe Co., founded in 2008 by seasoned professionals in the safe and lock industry, quickly rose to prominence as America's fastest-growing manufacturer of superior safes. With a mission to provide robust, durable safes that withstand rigorous inspections and testing, the family-owned business offers exceptional value by passing their cost savings from lower overheads onto their customers.
Committed to customer service, Hollon offers free shipping on orders of six or more safes and pledges to boost their dealers' sales through a comprehensive Retail Training Support Program. With personalized service and top-tier products, Hollon stands ready to extend their success to everyone who joins their mission.
Returns and Refund
Safe can be returned for a period of 14 days from the date of delivery. All returns must be approved by an authorized Hollon Safe representative and returned with a required “RMA” number. Safes must be returned in the original packaging and must be received in an approved Hollon Safe warehouse undamaged and unused within 7 days of the issuance of the return authorization number. All freight charges are non-refundable. All safe returns are subject to a 15% restocking fee.
In addition, if the returned safe is received by Hollon Safe damaged, it may be subject to additional fees. These fees will be determined by an authorized Hollon Safe representative and will be prorated according to the extent of the damage. Customers will be charged for freight to and from the point of delivery regardless if the buyer was eligible for free shipping.
All freight charges will either be prepaid by the customer directly to the carriers or will be deducted from the safe refund. Credit/Refund will only be issued upon receipt and inspection of all returned safes. Credit Memos will be emailed and applied directly to the customer’s account.
All shipping cost are non-refundable.