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Winchester Safe FAQ

“WE KNOW WHAT OUR HOME AND GUN SAFES MEAN TO OUR CONSUMERS, AND WE NEVER TAKE THAT RESPONSIBILITY FOR GRANTED.”

 

Our resource page provides you with Winchester Safe Customer Service contacts, frequently asked questions from our customers, links to manuals, and resource guides.  

Winchester Safe Customer Service | Contacts and Resources

Winchester Safe Customer Service Phone number: (888)420-0416
Winchester Safe Email: contactus@winchestersafes.com
Winchester Safe website
Mailing Address:  Winchester Safes
99 Regency Parkway, #207
Mansfield, Texas 76063
Monday – Friday, 7:30 am – 4:00 pm Central Standard Time – Excluding Holidays  

Where to Buy Winchester Safe?

While we suggest buying from USASafeAndVault.com (just saying!) because we are an authorized dealer for the Winchester Safes.  We offer:
  • Free curbside shipping
  • No sales tax for most locations outside Michigan
  • Price matching with other online retailers
  • Veteran and first responder discounts, and
  • Free accessory with most of your purchases

However, we also understand that you might have other reasons to still buy from others.  Here's where you can find the list of authorized Winchester Safe Dealers and Retailers near you.

Winchester Safes Catalog 

Most customers can get all the information they nee d from our collection of Winchester Safes.  However, often we find it convenient to download a print catalog to fantasize about our selections or to leave the catalog around the house to drop gentle hints on what we want to buy.

Winchester Safes Warranty  

LEARN MORE ABOUT YOUR WARRANTY

Learn about your limited lifetime warranty, our extended warranty, and register your warranty


To activate this warranty, please fill out the registration card which came with your new safe and return to the address noted below or Register Online.
Granite Security Products, Inc.
Attn: Warranty Registration
99 Regency Parkway, #207
Mansfield, Texas 76063

WARRANTY TRANSFER 

Only Winchester safes that were manufactured after January 1, 2011 are eligible for this program. If you would like to transfer the warranty, please click the button below.
The Warranty Transfer does not go into effect until payment is completed.
There is a nominal charge of $75.00 for the warranty transfer. Transfer is only valid on safes manufactured after January 1, 2011. Certain restrictions do apply to the transfer.

Winchester Safes FAQs 

Our customers frequently ask us questions related to locks, installation and troubleshooting.  

General FAQs 

 1) Where can I find a copy of my Owner's Manual? 
CLICK HERE to search our collection of current and discontinued model Owner’s Manuals.


2) How can I prevent dampness or moisture in my safe?

It is important to know that the safe will take on the climate that it is in. If you do have a problem with moisture, you will need to install a dehumidifier. Don’t let moisture rust your guns and damage your sensitive documents.

 

3.) Do I need to bolt down (anchor) my safe?

Yes, it is very important that you bolt down (anchor) your safe to the floor for added security protection. An anchored safe cannot be tipped and helps prevent break-ins by greatly reducing pry leverage. Thieves frequently try to tip a safe on its back to use their body weight to pry open the safe door. 

 

4.) How do I bolt down my safe?

CLICK HERE to see bolt-down instructions.  
 
5) Where can I find my serial number?
 Your safe’s serial number is in your Owner’s Manual and on the inside of door (near locking bolts) If you need the serial number and cannot access your Manual or the inside of your safe, your serial number can be found in one of three different places on the outside of the safe, depending on when it was manufactured. Looking at the front of the safe, check the bottom right hand corner on the hinge side for a serial number label. If no label is present, check the safe body’s side or back of the safe. When checking the back of the safe, you may need to use a mirror and flashlight. (Serial numbers placed on the back of the safe are most frequently placed on the top corner opposite the hinge side.) 
 
6) How do I clean my safe?
Our safes come with a durable, attractive powder coat finish. Used a warm sudsy cloth when needed, but stay away from abrasive cleaners that might damage the safe’s graphics. The interior can be swept out with a dry brush or small broom, but we are partial to using lint rollers in our own.

 

7) What if someone takes my keypad? Can they get into my safe?
No, they will not have access to your safe. The keypad is just a power source that transmits the combination code to the lock inside the safe. Your code is stored in the lock body on the inside of the safe. If a thief attempts to punch through your lock, internal and external relockers will fire, securing your solid steel bolts in place. Even if someone puts a new keypad on your, safe they will not be able to open your safe without your combination. The lock has a non-volatile memory, so it will retain the last programmed code you have entered regardless of replacing the keypad or battery.     
 
8) Should I service my safe?
Your safe does not require any service to it. The best thing you can do is keep a fresh 9-volt Energizer® or Duracell® battery around in case your battery gets low.  
 

 

9) Can my order be shipped to a P.O. box?
No. We apologize for any inconvenience, but UPS, FedEx and long haul truckers will not ship packages to P.O. boxes.

 

10) Do the safes that you manufacture meet the California DOJ requirements?
Yes. Every single Winchester Safe produced meets the California DOJ requirements. All safe models built with 12 ga. or thicker steel are U.L. Listed as a Residential Security Container (RSC). U.L. listing supersedes the California DOJ requirements for safes. Additionally, all Winchester safes are built with U.L. Listed locks.

 

FAQs on Locks

 

1.) I lost the combination or keys to my safe. What should I do?

 For your protection, the most important aspect of this process is for us to verify the true ownership of the safe. Please go to the COMBINATION/KEY REQUEST section of this website and follow the instructions. You will be required to provide a notarized signature and/or proof of purchase. Once completed, fax or mail the forms to us for processing, there is a $25.00 charge for this service. 

 

2) What kind of battery should I use in my electronic lock?

High security electronic safe locks are very sensitive to battery power. We highly recommend the use of only a 9-volt ALKALINE ENERGIZER® or DURACELL® battery. They’ve been strenuously tested and proven to last longer during safe lock operation.

 

3) What should I do if my electronic lock drains my battery quickly?

If the correct battery is installed (9-volt ALKALINE ENERGIZER® or DURACELL®), the battery should last about six (6) months with normal operation. If your battery fails within a week, contact our Technical Service Department at 877-948-6723 (877-9GUNSAFE) or 469-735-4901.

 

4) How do I replace the battery in my electronic lock?

Click on the link BATTERY INSTALLATION and select your electronic lock and follow the instructions.We highly recommend the use of only a 9-volt ALKALINE ENERGIZER® or DURACELL® battery. They’ve been strenuously tested and proven to last longer during safe lock operation. 

 

5) If my battery goes dead, will I lose my combination?

No, you will not lose your combination. The combination is retained in the lock even after power is lost. Simply install a new battery and operate the lock in a normal manner.We highly recommend the use of only a 9-volt ALKALINE ENERGIZER® or DURACELL® battery. They’ve been strenuously tested and proven to last longer during safe lock operation.  For your protection, the most important aspect of this process is for us to verify the true ownership of the safe. Please go to the COMBINATION/KEY REQUEST section of this website and follow the instructions. You will be required to provide a notarized signature and/or proof of purchase. Once completed, fax or mail the forms to us for processing, there is a $25.00 charge for this service.  

 

6) How do I change the combination in my electronic lock?

Click on LOCK INSTRUCTIONS and select the electronic lock installed on your Winchester Safe. Follow the instructions to change your combination. Important: Store your new combination in a safe place, other than your safe! 

 

7) Can I change the combination in the mechanical (dial) lock?

No, you cannot change the combination. High security mechanical locks require special tools and lock expertise to change the combination. Please contact a licensed Safe Technician in your area and they will change your combination for a nominal fee. 

 

8.) I enter my code in the electronic lock and I get five “beeps,” and the lock will not open. What does this mean? 

 Five “beeps” indicate that your lock battery is too low and you must replace it to operate your safe. Please insert a fresh alkaline battery into your lock and try your code again. You can find instructions for changing your battery.

 

9) I enter my code in the electronic lock and I get three “beeps” and safe will not open. I enter it again, and get two “beeps” and safe is locked out. Now what?

Three “beeps” in succession indicate that the lock does not recognize the code you entered as being valid. Verify your code and enter it again. If the lock still does not open, please go to our COMBINATION/KEY REQUEST section and follow the instructions. Once completed, fax or mail the forms to us for processing; there is a $25.00 charge for this service. 

 

10) What is the factory code on an Electronic Lock?

(Which is why we suggest changing electronic lock combination to a personal code during initial setup of your safe. Store it in a safe place.)

FAQs on Installation

Learn how to install or replace the battery in your electronic lock

BOLT DOWN INSTRUCTIONS 

MECHANICAL LOCK INSTRUCTIONS 


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