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Winchester Safe FAQ

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About the Company: 

Winchester Safes Logo

Winchester Safes, established in 1989, has become an embodiment of the American legend through its commitment to reliability, high security, and providing the best protection for customers. Standing tall with more industry experience than most competitors, this family-valued enterprise focuses on delivering innovative, secure storage solutions nationwide, reflecting the integrity of the prestigious Winchester name.

Winchester Safes is a brand that stands by its promises, offering products designed to withstand the most severe conditions, be it burglary attacks or fires. In the event of any damage to a Winchester Safe, the company offers repair, replacement, or even refunds. Additionally, the company is environmentally conscious, utilizing recycled materials in its products and packaging and adopting a VOC-free powder paint finish that refrains from releasing harmful chemicals into the environment.

Winchester Safe Customer Service:

Winchester Safe Customer Service Phone number: (888)420-0416

Winchester Safe Email: contactus@winchestersafes.com

Winchester Safe website: https://winchestersafes.com/

Mailing Address:  Winchester Safes

99 Regency Parkway, #207
Mansfield, Texas 76063
Monday – Friday, 7:30 am – 4:00 pm Central Standard Time – Excluding Holidays
  

Winchester Safes FAQs 

 


1) Where can I find a copy of my Owner's Manual? 


Click below to search our collection of current and discontinued model Owner’s Manuals.

Download Winchester User Manuals

2) How can I prevent dampness or moisture in my safe?

It is important to know that the safe will take on the climate that it is in. If you do have a problem with moisture, you will need to install a dehumidifier. Don’t let moisture rust your guns and damage your sensitive documents.

 

3) Do I need to bolt down (anchor) my safe?

Yes, it is very important that you bolt down (anchor) your safe to the floor for added security protection. An anchored safe cannot be tipped and helps prevent break-ins by greatly reducing pry leverage. Thieves frequently try to tip a safe on its back to use their body weight to pry open the safe door. 

 

4) How do I bolt down my safe?

Click Below to see bolt-down instructions.  

Download Bolt Down Instructions Button
 

5) Where can I find my serial number?


Your safe’s serial number is in your Owner’s Manual and on the inside of the door (near the locking bolts) If you need the serial number and cannot access your Manual or the inside of your safe, your serial number can be found in one of three different places on the outside of the safe, depending on when it was manufactured. Looking at the front of the safe, check the bottom right-hand corner on the hinge side for a serial number label. If no label is present, check the safe body’s side or back of the safe. When checking the back of the safe, you may need to use a mirror and flashlight. (Serial numbers placed on the back of the safe are most frequently placed on the top corner opposite the hinge side.) 


6) How do I clean my safe?


Our safes come with a durable, attractive powder coat finish. Use a warm, sudsy cloth when needed, but stay away from abrasive cleaners that might damage the safe’s graphics. The interior can be swept out with a dry brush or small broom, but we are partial to using lint rollers in our own.


7) What if someone takes my keypad? Can they get into my safe?


No, they will not have access to your safe. The keypad is just a power source that transmits the combination code to the lock inside the safe. Your code is stored in the lock body on the inside of the safe. If a thief attempts to punch through your lock, internal and external relockers will fire, securing your solid steel bolts in place. Even if someone puts a new keypad on your, safe they will not be able to open your safe without your combination. The lock has a non-volatile memory, so it will retain the last programmed code you have entered regardless of replacing the keypad or battery.


8) Should I service my safe?


Your safe does not require any service to it. The best thing you can do is keep a fresh 9-volt Energizer® or Duracell® battery around in case your battery gets low.


9) Can my order be shipped to a P.O. box?

No. We apologize for any inconvenience, but UPS, FedEx, and long-haul truckers will not ship packages to P.O. boxes.

10) Do the safes that you manufacture meet the California DOJ requirements?


Yes. Every single Winchester Safe produced meets the California DOJ requirements. All safe models built with 12 ga. or thicker steel are U.L. Listed as a Residential Security Container (RSC). U.L. listing supersedes the California DOJ requirements for safes. Additionally, all Winchester safes are built with U.L. Listed locks.


FAQs on Locks

1) I lost the combination or keys to my safe. What should I do?

For your protection, the most important aspect of this process is for us to verify the true ownership of the safe. Please go to the COMBINATION/KEY REQUEST section of this website and follow the instructions. You will be required to provide a notarized signature and/or proof of purchase. Once completed, fax or mail the forms to us for processing. There is a $25.00 charge for this service.


2) What kind of battery should I use in my electronic lock?

High-security electronic safe locks are very sensitive to battery power. We highly recommend the use of only a 9-volt ALKALINE ENERGIZER® or DURACELL® battery. They’ve been strenuously tested and proven to last longer during safe lock operation.

3) What should I do if my electronic lock drains my battery quickly?

If the correct battery is installed (9-volt ALKALINE ENERGIZER® or DURACELL®), the battery should last about six (6) months with normal operation. If your battery fails within a week, contact our Technical Service Department at 877-948-6723 (877-9GUNSAFE) or 469-735-4901.

4) How do I replace the battery in my electronic lock?

Click on the link BATTERY INSTALLATION and select your electronic lock and follow the instructions.We highly recommend the use of only a 9-volt ALKALINE ENERGIZER® or DURACELL® battery. They’ve been strenuously tested and proven to last longer during safe lock operation.

5) If my battery goes dead, will I lose my combination?

No, you will not lose your combination. The combination is retained in the lock even after power is lost. Simply install a new battery and operate the lock in a normal manner. We highly recommend the use of only a 9-volt ALKALINE ENERGIZER® or DURACELL® battery. They’ve been strenuously tested and proven to last longer during safe lock operation. For your protection, the most important aspect of this process is for us to verify the true ownership of the safe. Please go to the COMBINATION/KEY REQUEST section of this website and follow the instructions. You will be required to provide a notarized signature and/or proof of purchase. Once completed, fax or mail the forms to us for processing. There is a $25.00 charge for this service.

6) How do I change the combination in my electronic lock?

Click on LOCK INSTRUCTIONS and select the electronic lock installed on your Winchester Safe. Follow the instructions to change your combination. Important: Store your new combination in a safe place, other than your safe!

7) Can I change the combination in the mechanical (dial) lock?

No, you cannot change the combination. High security mechanical locks require special tools and lock expertise to change the combination. Please contact a licensed Safe Technician in your area and they will change your combination for a nominal fee.

8) I enter my code in the electronic lock, and I get five “beeps,” and the lock will not open. What does this mean?


Five “beeps” indicate that your lock battery is too low, and you must replace it to operate your safe. Please insert a fresh alkaline battery into your lock and try your code again. You can find instructions for changing your battery.

9) I enter my code in the electronic lock and get three “beeps,” and the safe will not open. I enter it again and get two “beeps,” and the safe is locked out. Now what?


Three “beeps” in succession indicate that the lock does not recognize the code you entered as being valid. Verify your code and enter it again. If the lock still does not open, please go to our COMBINATION/KEY REQUEST section and follow the instructions. Once completed, fax or mail the forms to us for processing; there is a $25.00 charge for this service.

10) What is the factory code on an Electronic Lock?

The factory code on an Electronic Lock is provided during the initial setup of your safe. We suggest changing this factory code to a personal code during the initial setup of your safe and storing it in a safe place.

FAQs on Installation

Learn how to install or replace the battery in your electronic lock.

Download Mechanical Lock Instructions
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