Winchester Safe FAQ
About the Company:
Winchester Safes, established in 1989, has become an embodiment of the American legend through its commitment to reliability, high security, and providing the best protection for customers. Standing tall with more industry experience than most competitors, this family-valued enterprise focuses on delivering innovative, secure storage solutions nationwide, reflecting the integrity of the prestigious Winchester name.
Winchester Safes is a brand that stands by its promises, offering products designed to withstand the most severe conditions, be it burglary attacks or fires. In the event of any damage to a Winchester Safe, the company offers repair, replacement, or even refunds. Additionally, the company is environmentally conscious, utilizing recycled materials in its products and packaging and adopting a VOC-free powder paint finish that refrains from releasing harmful chemicals into the environment.
Winchester Safe Customer Service:
Winchester Safe Customer Service Phone number: (888)420-0416
Winchester Safe Email: firstname.lastname@example.org
Winchester Safe website: https://winchestersafes.com/
Mailing Address: Winchester Safes
99 Regency Parkway, #207
Mansfield, Texas 76063
Monday – Friday, 7:30 am – 4:00 pm Central Standard Time – Excluding Holidays
3) Do I need to bolt down (anchor) my safe?Yes, it is very important that you bolt down (anchor) your safe to the floor for added security protection. An anchored safe cannot be tipped and helps prevent break-ins by greatly reducing pry leverage. Thieves frequently try to tip a safe on its back to use their body weight to pry open the safe door.
4) How do I bolt down my safe?
6) How do I clean my safe?
Our safes come with a durable, attractive powder coat finish. Use a warm, sudsy cloth when needed, but stay away from abrasive cleaners that might damage the safe’s graphics. The interior can be swept out with a dry brush or small broom, but we are partial to using lint rollers in our own.
7) What if someone takes my keypad? Can they get into my safe?
No, they will not have access to your safe. The keypad is just a power source that transmits the combination code to the lock inside the safe. Your code is stored in the lock body on the inside of the safe. If a thief attempts to punch through your lock, internal and external relockers will fire, securing your solid steel bolts in place. Even if someone puts a new keypad on your, safe they will not be able to open your safe without your combination. The lock has a non-volatile memory, so it will retain the last programmed code you have entered regardless of replacing the keypad or battery.
8) Should I service my safe?
Your safe does not require any service to it. The best thing you can do is keep a fresh 9-volt Energizer® or Duracell® battery around in case your battery gets low.
9) Can my order be shipped to a P.O. box?
10) Do the safes that you manufacture meet the California DOJ requirements?
Yes. Every single Winchester Safe produced meets the California DOJ requirements. All safe models built with 12 ga. or thicker steel are U.L. Listed as a Residential Security Container (RSC). U.L. listing supersedes the California DOJ requirements for safes. Additionally, all Winchester safes are built with U.L. Listed locks.
FAQs on Locks
1) I lost the combination or keys to my safe. What should I do?
2) What kind of battery should I use in my electronic lock?
3) What should I do if my electronic lock drains my battery quickly?
4) How do I replace the battery in my electronic lock?
5) If my battery goes dead, will I lose my combination?
6) How do I change the combination in my electronic lock?
7) Can I change the combination in the mechanical (dial) lock?
8) I enter my code in the electronic lock, and I get five “beeps,” and the lock will not open. What does this mean?
Five “beeps” indicate that your lock battery is too low, and you must replace it to operate your safe. Please insert a fresh alkaline battery into your lock and try your code again. You can find instructions for changing your battery.
9) I enter my code in the electronic lock and get three “beeps,” and the safe will not open. I enter it again and get two “beeps,” and the safe is locked out. Now what?
Three “beeps” in succession indicate that the lock does not recognize the code you entered as being valid. Verify your code and enter it again. If the lock still does not open, please go to our COMBINATION/KEY REQUEST section and follow the instructions. Once completed, fax or mail the forms to us for processing; there is a $25.00 charge for this service.