American Furniture Classics FAQ

 

 

About the Company:

American Furniture Classics is dedicated to providing exceptional furniture solutions to its customers. With over 75 years of experience in the furniture industry, the management team is committed to delivering top-quality products and outstanding service. They take pride in offering a wide range of furniture options that have been carefully selected for their quality, style, and value.

 

FAQ (Frequently Asked Questions)

 

1. What is the warranty for American Furniture Classics and OS Home and Office Furniture products?

American Furniture Classics and OS Home and Office Furniture products are warranted against defects in material or workmanship for 90 days. We provide prompt and no-charge replacement parts to consumers. If parts are unavailable, we may replace the entire item or provide credit up to the wholesale cost. Warranty claims require proof of purchase from the original buyer.

2. How can I contact customer service?

Phone: 888-673-9080 (Available Monday to Friday, 8:30 am to 4:30 pm CST, excluding holidays)
Email: service@americanfurnitureclassics.com

3. What are the shipping and handling policies?

• Free Shipping:

We offer free shipping on all items, except outlet items available for pick up at our Webb City, MO warehouse.

Shipping Methods:

We utilize two shipment methods: Small Parcel and Curb Side Truck Delivery.

Small Parcel:

Smaller items are shipped via FedEx or UPS, with delivery typically taking between 3 and 7 business days.

Curb Side Truck Delivery:

A freight carrier delivers larger or heavier items. You may need assistance with unloading and moving the package into your residence.

Lift Gate Services:

Optional lift gate services are available for an additional $50 to bring items to the ground level.

 

4. What should I do if I receive a damaged shipment?

If you receive a visibly damaged package, you can refuse the item or note the damage on the paperwork provided by the shipper. Please get in touch with us immediately at 888-673-9080 or service@americanfurnitureclassics.com for assistance.

5. How should I handle missing, damaged, or defective parts?

If you have any missing, damaged, or defective parts, please get in touch with us at 888-673-9080 or service@americanfurnitureclassics.com. Having your assembly instructions available when contacting us will be helpful.

6. What is the return policy?

You may return your purchase for a full refund within 30 days of delivery. Please get in touch with us at 888-673-9080 or service@americanfurnitureclassics.com for instructions on processing your return. Please note that returns are accepted only in their original unopened packaging, and return shipping costs may apply depending on the reason for the return.