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AMSEC - American Security FAQ

AMSEC product selection


About the Company

AMSEC American Security Logo

Established in 1946 by Glenn Halls, American Security (AMSEC) has grown from a small shop in Paramount, California, into a leading global provider of high-quality, high-security safes and security solutions.

With an array of over 400 standard models of burglary and fire-resistant safes, AMSEC caters to diverse security needs, ensuring the protection of its clients' valuable assets worldwide. Its robust services are spearheaded by knowledgeable customer service representatives, a 24/7 helpline, state-of-the-art manufacturing technology, and a network of thousands of factory-trained technicians.

Additionally, its West Coast distribution point ensures swift domestic and international deliveries. With a commitment to innovation, they offer custom safes to meet the specific requirements of various industries, all backed by an experienced engineering and design department.

Choose AMSEC for unwavering quality and service - your security, our mission.


FAQs (Frequently Asked Questions)

I’ve lost my combination. What do I do? 

We cannot release a combo to an unknown individual for security reasons. However, you may contact an Amsec registered locksmith or dealer to verify ownership.

How much will it cost to have a locksmith come to my house in order to get the combo or code for my safe? 

The charge will depend on where you live. If you have your original sales receipt, try contacting the company you purchased your safe from. They may be able to help you at a discounted rate.

Where can I find my safe’s serial number? 

Your safe’s serial number can be found at the front of the safe near one of the four corners.  

The door on my safe makes a squeaking sound when I open or close the door. 

The hinges on the safe door may need to be lubricated. On smaller safes, you may use a spray lubricant. Larger safes will need to be serviced by a locksmith.

How can I find an AMSEC-registered locksmith or dealer in my area?

Click here to find an authorized dealer in your area.


FAQs on ESL 5 Locks


My keypad is only responding to “C” or “C” and 1 number. 

Rotate the ESL 5 keypad counter-clockwise and lift off the base. Unplug and then replug the lock cable. If this does not solve the problem, please contact an authorized dealer.

How long will the battery last in my safe? 

On average, a typical battery should last one year, but your battery’s lifespan may vary depending on how often you access your safe. We recommend changing batteries annually.

How do I know if I have a low battery?

If the battery is low, the keypad will slowly flash with no keypad input. If the battery is dead, there will be no response to keypad input.

What type of battery do I need? 

Duracell or Energizer 9-volt alkaline batteries.

When I enter my combo, either nothing happens or I hear a faint click. What do I do? 

Try changing the batteries. Rotate the ESL 5 keypad counter-clockwise. Replace the batteries with Energizer or Duracell 9-volt alkaline batteries. 

(Caution: Do not use the battery wires to remove the battery  cap.) Position the keypad onto the base and rotate clockwise to lock.

How do I change the user code on my ESL 5 electronic lock? 

Click here to access the operating instructions for your ESL 5. 

Quick starting tips esl5 lock


FAQs on ESL 10/20 Series Locks

FAQS on ESL 10/20 Series Locks 

Amsec Lock Operating Instructions 

Amsec BF Series Gun Safe Video Library  

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