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AMSEC FAQ

American Security Products Co.

 

AMSEC Customer Service | Contacts and Resources 

Customer Service Phone number:  951.685.9680
If you need service on any AMSEC product, please fill out the form https://www.amsecusa.com/support/
Address:  11925 Pacific Avenue, Fontana, CA 92337
Website: https://www.amsecusa.com/
 

Where to Buy AMSEC?

While we suggest buying from USASafeAndVault.com (just saying!) because we are an authorized dealer for the AMSEC Safes. We offer:

  • Free shipping to your curb
  • No sales tax for most locations outside Michigan
  • Price matching with other online retailers
  • Veteran and first responder discounts, and
  • Free accessory with most of your purchases

However, we also understand that you might have other reasons to still buy from others.  Here's where you can find the list of authorized AMSEC Authorized Dealers near you.

AMSEC Safes Catalog

Most customers can get all the information they need from our collection of Amsec Safes.  However, often we find it convenient to download a print catalog to fantasize about our selections or to leave the catalog around the house to drop gentle hints on what we want for Christmas. 

AMSEC Warranty 

Warranty Registration Page > Click Here

Amsec BF Series Gun Safes have Lifetime Warranty against Theft and Fire.

LIMITED PRODUCT WARRANTY
LIMITED WARRANTY—SECURITY SAFES AND ELECTRONIC PRODUCTS

 

Product Category

 

 

Duration of Warranty*

 

All Safes and Related Components (Excludes CashWizard)

1 Year Parts and Labor

Factory-Installed Electronic Locks and Related Components

1 Year Parts and Labor

 

Electronic Lock Retrofit Kits and Related Components

1 Year Parts

CashWizard Safes

1 Year Parts and 90 Days Labor

 

*Beginning from date of purchase. Proof of purchase necessary.

AMSEC Safes FAQs

General Safe Questions

I’ve lost my combination. What do I do? 

For security reasons, we cannot release a combo to an unknown individual. However, you may contact an Amsec registered locksmith or dealer to verify ownership.

How much will it cost to have a locksmith come to my house in order to get the combo or code for my safe? 

The charge will depend on where you live. If you have your original sales receipt, try contacting the company you purchased your safe from. They may be able to help you at a discounted rate.

Where can I find my safe’s serial number? 

Your safe’s serial number can be found at the front of the safe near one of the four corners.  

The door on my safe makes a squeaking sound when I open or close the door. 

The hinges on the safe door may need to lubricated. On smaller safes, you may use a spray lubricant. Larger safes will need to be serviced by a locksmith.

How can I find an AMSEC registered locksmith or dealer in my area?

Click here  to find an authorized dealer in your area.

 

FAQs on ESL 5 Locks 

My keypad is only responding to “C” or “C” and 1 number. 

Rotate the ESL 5 keypad counter-clockwise and lift off the base. Unplug and then replug the lock cable. If this does not solve the problem, please contact an authorized dealer.

How long will the battery last in my safe? 

On average, a typical battery should last one year, but your battery’s lifespan may vary depending on how often you access your safe. We recommend changing batteries annually.

How do I know if I have a low battery?

If the battery is low, the keypad will slowly flash with no keypad input. If the battery is dead, there will be no response to keypad input.

What type of battery do I need? 

Duracell or Energizer 9-volt alkaline batteries.

When I enter my combo, either nothing happens or I hear a faint click. What do I do? 

Try changing the batteries. Rotate the ESL 5 keypad counter-clockwise. Replace the batteries with Energizer or Duracell 9-volt alkaline batteries. 

(Caution: Do not use the battery wires to remove the battery  cap.) Position the keypad onto the base and rotate clockwise to lock.

How do I change the user code on my ESL 5 electronic lock? 

Click here to access the operating instructions for your ESL 5. 

FAQS on ESL 10/20 Series Locks 

Amsec Lock Operating Instructions 

Amsec BF Series Gun Safe Video Library 

 


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