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Browning Safes FAQ
About the Company:
Founded in 1947 by F.L. "Shorty" Shurtliff, Provo Steel & Supply Company started as a quality metalworking shop serving Utah's construction industry.
The company grew, eventually landing a contract in the 1960s with the iconic Tropicana Hotel and Casino, elevating its status as a major structural steel supplier. In 1977, seizing an opportunity from a customer's need, ProSteel began manufacturing gun safes, quickly monopolizing their manufacturing capacity due to high demand. This endeavor caught the attention of Browning, a distinguished firearm company, and by 1983, Browning contracted ProSteel to be their exclusive safe supplier.
Today, Browning Safes®, manufactured by ProSteel Security Products, set the industry standard with their superior construction, innovative technology, and patented interior designs, assuring customers peace of mind.
Browning Safe Customer Service | Contacts and Resources
Customer Service Phone number: 800-333-3288
Customer Service Email: customerservice@browning.com
Website: https://www.browning.com/
Address: One Browning Place Morgan UT 84050
Browning Safes FAQs
What is the hole on the top of my Browning safe for?
It is used by the manufacturer during the painting process to suspend the safe.
Can I drill holes in the safe?
Yes. You can drill holes in the floor of the safe to mount it to the floor. The floors of new safes come pre-drilled from the factory. These holes are used to mount the safes with lag bolts to the pallets when they are shipped from the factory. You can also drill holes in the back of the safe to mount it to the wall, but you must re-seal the holes in the back wall of a fire safe with a fire-resistant silicone sealant, or the fire resistance of the safe will be compromised. ALWAYS refer to the owner's manual for additional information.
The handle on my safe is free spinning. What happened?
This almost always occurs because the shear pin has broken, which it is supposed to do when approximately 150 lbs. of pressure is applied. You can contact the safe department at (800) 926-5573 and they will send you a new shear pin. If the safe is locked, the safe department can e-mail or fax instructions on how to open the safe.
Whom should I contact in the event my safe has been involved in a fire, attempted break-in, or successful break-in?
These scenarios may fall under a warranty issue, depending on the date of manufacture. Please contact Tyler Jex at Browning’s safe manufacturer, ProSteel, to discuss the situation and discover if your safe falls under the proper warranty dates. 1-877-501-7233 Ext 14.
FAQs on Locks
Will changing to an electronic lock void my lock warranty?
No. As long as the serial number that is shipped with the retrofit lock is called in and recorded and tied to the serial number on your safe, the 5-year lock warranty will be valid. It MUST be recorded with Prosteel. A sales receipt for the retrofit lock must also be retained and presented to ProSteel for any warranty work provided. 1-877-501-7233 Ext 14.
If the battery on my safe's electronic lock dies, will it erase my combination?
No. The lock contains ‘non-volatile memory’; the combination will never be lost with a dead battery. The lock uses a 9-volt battery and should be replaced with a fresh Duracell.
Can I change the combination on my safe's dial lock?
Yes. However, it is recommended that a certified locksmith change the combination on a DIAL LOCK. Caution: If the combination is changed on a lock that is less than 5 years old, this will void the 5-year lock warranty.
My gun safe with an S&G lock won't open, help!
In many cases, the S&G safe lock trouble-shooting website provides the information that will help get your safe open.
On my safe, what is the purpose of the key-locking dial? What if I lose my keys?
The key-locking dial on many safe models merely locks the dial and keeps the dial from turning so the safe bolts won't lock. It does not lock the door. If you lose the keys to your key-locking dial, please contact us at (800) 926-5573. You must have the serial number in your safe. It is found on the back of the safe, upper right-hand corner. You will need to buy the current cylinder with keys for $24.50, and we will supply instructions to drill out the old one (it is a simple process).
FAQs on Installation
Owner's Manuals for Firearms and Safes
If you have misplaced the owner's manual originally provided with your firearm or safe, you can — in many cases — can find a digital copy here. If you cannot find the manual you need, please contact us directly at any time by e-mail or by phone during office hours. It is important that you read and understand your firearm's owner's manual thoroughly before using it.
The owner's manuals contained below are in PDF format. They range in size from 1 MB to 10 MB. These files require Adobe Acrobat Reader 6 or above. If you do not have this program installed on your computer, you will not be able to view these files. If you need Adobe Acrobat Reader, you can get this free program from Adobe.
With most browsers, you can simply click on the manual name below, and it will download to your computer or phone. If this does not seem to work, we recommend you click the links below with your right mouse button, then select Save Target As from the menu (or similar wording, depending on your browser).
S&G Electronic Lock Instructions
Lagard Electronic Lock Instructions
Security Door Installation Instructions
Vault Door Installation Instructions
