Decked Returns Policy
About the Company:
After two decades of grappling with homemade drawer systems, the founders of DECKED realized the need for a superior solution, sparking the creation of a product aimed at improving the everyday lives of working individuals.
Born out of a simple napkin sketch at a local diner, DECKED became a relentless endeavor that took almost three years of design and engineering before its birth in 2014. The company's core philosophy revolves around the belief that saving time during the day allows more room for what truly matters.
Manufactured with an obsessive dedication to good ergonomics and efficient organization in Defiance, Ohio, DECKED products are 100% made in the USA. Not only does the company take pride in designing, engineering, and manufacturing their products from recycled materials domestically, but they also hold a deep sense of pride in treating their workers well and enhancing the daily lives of their customers.
Verify that you have received the correct vehicle system BEFORE opening anything or beginning your assembly. Please include UNASSEMBLED in the system return info, as "unused" doesn't specify that nothing can be put together.
DECKED 30-DAY RETURN POLICY:
Buyer Beware (aka Caveat Emptor): Returns of DECKED systems and accessories must be made within 30 days of receiving the shipment. All product returns are subject to a 20% restocking fee and return freight expenses. If the product has been opened and is not in its original condition, returns will be subject to costs associated with any repackaging and missing part replacement costs.
Products which have be un-cartoned and assembled in any manner will not be eligible for any return. DECKED components and other DECKED product returns must also be in the original packaging. If you have further questions, buyer's remorse, or just need someone to cheer you up, please call DECKED customer service at 208-806-0251.
Systems purchased from a DECKED reseller should be returned to, and are subject to the return policy of, that reseller.
DECKED CUSTOMER SERVICE:
208-806-0251 | orders@DECKED.com