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Gardall Safe FAQ

Gardall has become a recognized world leader in residential, small business, and commercial grade safes. The quality and integrity established in the 70’s/80’s continues today. Modern manufacturing designs allow Gardall to continue to be recognized for its security and function.

Our resource page provides you with Gardall Safe Customer Service contacts, frequently asked questions from our customers, links to manuals, and resource guides.  

Gardall Safe Customer Service | Contacts and Resources

Customer Service Phone number: 315-432-9115
Customer Service Email: info@gardall.com
Website: https://www.gardall.com/ 
Address: P.O. Box 240 Syracuse, NY  13206 
 

Where to Buy Gardall Safe? 

While we suggest buying from USASafeAndVault.com (just saying!) because we are an authorized dealer for the Gardall Safe Company. 

We offer:

  • Free curbside shipping
  • No sales tax for most locations outside Michigan
  • Price matching with other online retailers
  • Veteran and first responder discounts, and
  • Free accessory with most of your purchases

However, we also understand that you might have other reasons to still buy from others.  Here's where you can find the list of Authorized Gardall Safe Dealers near you.

Gardall Safes Catalog 

Most customers can get all the information they need from our collection of Gardall Safes.  However, often we find it convenient to download a print catalog to fantasize about our selections or to leave the catalog around the house to drop gentle hints on what we want for the season.

Gardall Safes Warranty Policy 

Limited Warranty

LIMITED ONE YEAR WARRANTY All Gardall products are warranted to the original retail purchaser against defects in material or workmanship for one (1) year from purchase. We will, at our option, repair or replace a defective unit without charge for new parts. You must pay all transportation charges and labor charges if a unit is repaired. Defective units should be returned to Gardall or an authorized service location as designated by the factory. All of the above is applicable only if prior written permission is given by the factory, along with a proper Return Goods Authorization Number. Lifetime replacement warranty is available on Gardall record safes. Warranty work must be authorized by the factory. Unauthorized warranty work will not be paid for

Gardall Safes FAQs 

Our customers frequently ask us questions related to locks, installation and troubleshooting. 

General FAQs 

Where is the serial number to my safe?

All serial numbers will be on the outside of the safe.  Most are on the front of the door and begin with S-. 

Can I get replacement parts for my Gardall safe?

Yes, Gardall safes are serviceable and replacement parts are available.  With your serial number in hand please contact our customer service department and we will help determine the parts that you need.

FAQs on Locks 

I have lost the combination to my safe, can you provide it to me?

For security reasons we can only give combinations to locksmiths or Gardall safe dealers.  You will need to contact a local locksmith / Gardall dealer.  If you provide the locksmith with the serial number to your safe, they can obtain the factory set combination on your behalf. 

 

How do I dial the combination to my safe?

Gardall uses a few different mechanical combination locks.  Please go to our dialing / operating instructions page and try to determine which style of lock that you have.  If you cannot figure it out, please do not hesitate to call or email us and we will provide you with the correct instructions.   Have the serial number to your safe in hand as we will need it to determine which type of lock you have.  

Click here to view dialing instructions

 

Can I change the combination to my mechanical safe lock?

Most safes with mechanical locks can have the combination changed but it needs to be done by a locksmith.  However, changing the combination does void the manufacturer’s warranty.

 

Can I change the combination on my electronic safe lock?

Yes.  Your safe should have come with the instructions to change the combination.  If you cannot locate the instructions use our dialing / instructions page and see if you can determine which electronic lock your safe has installed on it.  If you cannot figure it out, please do not hesitate to call or email us and we will provide you with the correct instructions.   Have the serial number to your safe in hand as we will need it to determine which type of lock you have. 

Click here to view operating instructions

 

How often should I change the batteries in my safe lock? 

We suggest that lock batteries be replaced at least once a year.  Many lock manufacturers also suggest that only Duracell batteries be used in their products.

 

My electronic lock is continuously beeping, or makes 2 beeps when I try to enter the code what is wrong with my safe?

The lock is in lock out.  Lock out is a security feature that is activated when an incorrect code is entered multiple times.  To resolve the issue do not remove the batteries, walk away from the safe and do not push any buttons for 20 minutes.  After 20 minutes, if you know the code you can key it in to the lock and open the safe.  If you do not know it, you will need to contact a local locksmith or Gardall safe dealer and have them obtain the over ride code for you.

 

My electronic lock was working yesterday, but now is not responding, how come?

Your batteries may be dead.  Replace them with Duracell batteries.  If the lock is still unresponsive wait another 20 minutes and try again.  If this does not work call a locksmith, your safe needs  to be serviced.  

 

My mechanical combination lock takes many tries to open, what is wrong?

Safe locks are precision instruments.  Slow down and dial the combination more precisely.   Dialing your combination a ½ number off may prevent the lock from opening.  If this does not work you may want to contact a locksmith before lock fails and you have to have the safe drilled open. 

 

My mechanical combination lock has two marks, which do I use to dial the safe open?

Always dial the combination to the mark at the 12 o’clock position.  The other mark is used by the factory or by a locksmith to set a combination.

 

I have lost the key(s) to my safe, are replacement available?

Yes, call the factory with the serial number to your safe.  We will be able to direct you to a locksmith and provide you with all the information that you will need to order the keys.

 

How much will it cost to have a locksmith come to my home or business?

Locksmith charges vary from city to city.  Generally speaking, if you can bring the safe to the locksmith’s shop, it will save you money.

FAQs on Installation

To read more on Operating Instructions of your Gardall Safe, please click here.

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