Frequently Asked Questions
A. The S&G Low Profile and D-Drive Electronic Locks on Liberty Safes are EMP Resistant! The NL and S&G biometric electronic locks are not EMP resistant.
A. It is used to lock the dial from turning. You can lock the dial combination scrambled or open. Simply set the dial to "0", insert the key and turn half a turn counterclockwise. This will lock the safe. To unlock, turnkey half a turn clockwise, remove the key and either redial combo or turn dial back to opening position.
A. If the safe is equipped with an electronic lock refer to the "Changing Your Combination" instructions in this manual. (The S&G operating instructions for biometric locks are included in your packet as well). If the safe is equipped with a mechanical dial lock you must contact a locksmith or your local dealer to have the combination reset.
A. The handle has a built in clutch mechanism. When the handle is forced it will slip left or right. To reset it simply force it back to it's original position when locked.
A. Routine maintenance is to keep your safes lock is in good working condition and may prevent costly lockouts. Most locksmiths can perform the work. Make sure that they are familiar with Sargent & Greenleaf® group II locks.
A. A Duplicate Key/Combination request form must be filled out and faxed along with a copy of the sales receipt to: (801) 465-5940. You can print a form from our website here and have the completed form faxed or mailed. Call our toll free customer service line at (800) 247-5625, press 4.
Most mechanical locks can be swapped out with an electronic lock. To verify if your safe can have an electronic lock installed call technical support at 800-247-5625, supply your safes serial number and a member of our support team will be able to verify if your safe can have an electronic lock installed.
Also check out our Troubleshooting Guide.
Please read carefully the safe warranty that accompanied your safe. If you encounter a problem that falls under the warranty coverage, simply call one of our CSR's at (800) 247-5625, press 4. You will be required to provide the serial number and proof of ownership if you have not sent in your warranty card.
Repairs to your safe covered under your warranty should not be performed without the pre-authorization of a Liberty Safe customer service representative. If there are any issues regarding your safe please contact a Liberty Safe Customer Service Representative (CSR) at (800) 247-5625. Solutions to frequently asked questions and issues can also be found in Trouble Shooting Guide in this booklet or on line at www.libertysafe.com. The cost of any repairs performed without pre-authorization will be the sole responsibility of the owner.
WATER AND FIRE DAMAGE
Your safe is not waterproof. Should your safe be exposed to fire or water, the fire insulation of your safe will be compromised. In this event, make sure to have your safe opened as soon as possible. If your safe included firearms, remove them and have them cleaned and lubricated as soon as possible. Do not continue to store items in a safe that has been compromised by water or fire. You should purchase a replacement model in either case.
Liberty safe does not insure the contents of your safe. A homeowner's policy or other insurance coverage should be purchased in an amount sufficient to cover the contents. Most homeowner's policies require the purchase of riders or endorsements on items such as guns, jewelry coins and other valuable collectibles. Should damage occur to your valuables, a claim should be made with your homeowners insurance. Check with your local insurance company for possible discounts that may be available with your purchase.