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Mesa Safe FAQs

The Mesa Safe Company made it a mission to make the depository safe easily accessible and affordable.  USA Safe and Vault's resource page provides you with Mesa Safe Customer Service contacts, frequently asked questions from our customers, links to manuals, and resource guides.  

Mesa Safe Customer Service | Contacts and Resources 

Mesa Safe Customer Service Phone number: 800.490.5624
Mesa Safe Technical Support phone number:  888.381.8514
Mesa Safe website
Mesa Safe Address: Mesa Safe Company
337 W. Freedom Ave.
Orange, CA 92865

Where to Buy Mesa Safe?

While we suggest buying from USASafeAndVault.com (just saying!) because we are an authorized dealer for the Mesa Safe Company.  We offer:

  • Free curbside shipping
  • No sales tax for most locations outside Michigan
  • Price matching with other online retailers
  • Veteran and first responder discounts, and
  • Free accessory with most of your purchases

However, we also understand that you might have other reasons to still buy from others.  Here's where you can find the list of authorized Mesa Safe Distributors and Mesa Safe Authorized Dealers near you. 

Mesa Safes Catalog

Most customers can get all the information they need from our collection of Mesa Safes. However, often we find it convenient to download a print catalog to fantasize about our selections or to leave the catalog around the house to drop gentle hints on what we want for Christmas.

General Warranty

Mesa Safe Co. Limited 1 Year Warranty

[Excludes Mesa Burglary & Fire Gun Safes or Constitution Safes]

Manufacture Defects
Mesa Safe Company will guarantee your Mesa Safe free from defects for a period of one year from original purchase date on manufacture defects only. This warranty is non-transferable and only applies to the original owner with a proof of purchase from an authorized dealer.

Mesa Safe Company will not, under any circumstances, be liable to the initial consumer for any incidental, consequential, special, exemplary, or punitive damages arising out of the purchase or use of any Mesa Safe Company product(s) including fire resistant steel safes. Mesa Safe Company’s liability for any breach of this warranty shall be limited exclusively to repair or replacement of the defective product(s), as described above or a refund of the product(s). In no event shall Mesa Safe Company’s obligation under this warranty exceed the price of the original product(s). Under no circumstances will Mesa Safe Company be held liable for contents stored inside the Safe(s)

To receive any services from Mesa Safe Company, you must contact Mesa Safe Company’s Help Desk and go through troubleshooting procedures. If you do not want to go through any troubleshooting procedures, any services provided by Mesa Safe Company will not be covered under the warranty.

If onsite service is required, you must sign a Mesa Safe Company Disclaimer before an onsite technician is sent out.  If the onsite technician determines the problem(s) to be caused due to user error, you will be held liable for all costs related to the service.

Mesa safe company will not be responsible for any uninstallation or reinstallation of product(s).

Missing Parts
Mesa Safe Company must be notified of any missing parts within 30 days of receiving our product and must be supplied with a proof of purchase. 

Limitations
This warranty is limited to the terms stated herein. All expressed and implied warranties including the warranties of merchantability and fitness for a particular purpose are excluded, except as stated above. Mesa Safe disclaims all liabilities for incidental or consequential damages resulting from the use of this product, or arising out of any breach of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may have other rights as well, which will vary from state to state.

Mesa Safe Company
337 W. Freedom Ave
Orange CA 92865

Call us Toll Free : 1.888.381.8514
www.mesasafe.com

*This warranty is only valid in the United States

Download & print the PDF if you do not already have a physical copy.

Mesa Safes FAQs 

Our customers frequently ask us questions related to locks, installation and troubleshooting.  

How long is the warranty for the safes?

Please visit the following links for more information on Mesa Safe warranties.

http://www.mesasafe.com/technical-support/warranty.html

http://www.mesasafe.com/technical-support/gun-warranty.html

http://www.mesasafe.com/technical-support/extended-warranty.html

Are Mesa Safes Fire and Water proof?

Gun safes, Burglary and Fire and High Security units feature a heat activated seal that expands and seals the door when exposed to extreme heat. In the event of a fire the heat activated seal will protect against fire hoses and sprinklers however; this will not provide water protection in the event of a floor or if the water level reaches the height of the lock.

Where is the serial number to my Safe?

Most safe serial numbers can be found on the front of the door on the bottom right hand side by the hinge. Some serials may also be located on right side of the safe or top left on the front of the safe.

How do I use my override keys?

Manual over ride keys are only available with electronic keypads on specific models. To access the key slot, you will first remove the faceplate of the keypad by peeling back the black oval Mesa emblem above the number 2 button and unscrewing the Phillip’s head screw. Once the screw is removed, pull back on the chrome/brass/gold lip depending on your keypad. This will reveal the key entry point for the skeleton key. Open the safe by turning the key a quarter turn to the left.

FAQs on Locks

How to change battery with the MSL-5, MSL-50 and MSL-500? 

Run your fingers along the underside of the keypad, you will feel a small plastic tab. Pull this downward until it completely detaches from the plastic mounting collar. This will allow access to the 9 volt battery housed inside. If you have trouble removing the battery through the access point under the keypad, please use the following method. Remove the faceplate of the keypad by peeling back the black oval Mesa emblem above the number 2 button and unscrewing the Phillip’s head screw. Once the screw is removed, pull back on the chrome/brass/gold lip depending on your keypad. We highly recommend the use of only a 9-volt Duracell battery.

What do the lights on the keypad mean? 

Green will indicate full power and allow access to the safe. Yellow or Orange indicates the keypad is in lockout mode; leave the battery in and do not touch the keypad for 5 – 15 minutes depending on the model. This will allow the keypad to reset to your current code. The solid red light indicates a dead battery. One of the biggest misunderstandings is the Red and Green light blinking simultaneously. This will indicate the battery is running low; it may still have enough power to light up and beep but does not have enough power to retract the bolts.

Green - Full power, access granted
Yellow/Orange - Lock out mode
Red - Dead battery
Red & Green - Low battery (Flash Together)

When I enter my code, I get 5 beeps and my safe won't open, why? 

5 beeps will indicate you have the wrong code or the battery is too low and cannot comprehend the entry. If you are sure the code is correct, please change to a fresh battery. We highly recommend the use of only a 9-volt Duracell battery into your lock and try again. Please contact our Technical support Department for assistance if issue persists.

For more information, please visit this page > MESA Safe FAQ Section 


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