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Rhino Safe FAQ

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About the Company:

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Rhino Metals, Inc. is an industry-leading manufacturing company that specializes in the production of gun safes, tool chests, and vintage-style industrial furniture. Founded in 1995 by Don Suggs, a former fighter pilot, the company reflects its founder's military discipline and commitment to excellence. Among their pioneering innovations are the distinctive Ironworks design and the user-friendly Swing Out Gun Rack storage system. The company's name, Rhino, is a tribute to the McDonnell Douglas F-4 Phantom, an aircraft Suggs flew operationally, renowned for its robustness and elongated nose.

Additionally, through its subsidiary, Criterion Trailers, LLC., Rhino Metals produces a wide range of high-quality trailers. The company's headquarters and domestic production facilities for safes, furniture, and tool chests are based in Caldwell, Idaho, while the trailer manufacturing plant is also located nearby.


Rhino Safe Customer Service | Contacts and Resources 

Customer Service Phone number:  208-454-5545
Customer Service:
Address:  607 Garber Street, Caldwell, Idaho 83605

Most customers can get all the information they need from our collection of Rhino Safes.  However, often we find it convenient to download a print catalog to fantasize about our selections or to leave the catalog around the house to drop gentle hints on what we want for Christmas.

Rhino Safes FAQs  

Where is my serial number located?

 For RHINO METALS™ Safes, the serial number is located on the bottom back corner of the safe and on the lower inside section of the door. For BIGHORN™ and KODIAK® Safes, the serial number is located on the right side of the safe near the back top corner and on the lower inside section of the door. Serial numbers are also recorded in the Owner’s Manual.


Is my safe pre-drilled for a dehumidifier?

Yes, depending on the model, your safe may either be predrilled or have an internal power outlet. If predrilled, you will see a small hole in the steel in one of the lower corners on the backside of the safe. You’ll need to back-drill through the fire lining and upholstery to be able to feed the wire for your dehumidifier through the hole.


My safe has external hinges. Are they more vulnerable to an attack than internal hinges?

No. In fact, external hinges are just as, if not more, secure. Your safe has door bolts on both sides of the door to prevent the door from opening if the hinges are sawed off. Also, in a fire, internal hinged safes are vulnerable to heat transfer as there is a large unprotected area where the hinges are welded to the inside of the body. External hinges help provide you with the best fire and theft protection possible.


Should I bolt my safe down?

Definitely! If you had the ability to get your safe into your house, a burglar would be able to get it out. Bolting your safe down ensures the best possible protection for your valuables. Also, safes are very top-heavy and, when unsecured, can be a safety hazard. You must bolt down your safe to validate your break-in warranty.


How do I bolt my safe down?

Your safe has pre-drilled anchoring holes in the floor.


Can my electronic lock be hot-wired by a burglar to gain entry?

All U.L. Listed electronic locks are designed to block any attempts at hot-wiring, shorting, and manipulation. The only way to open your lock is with the existing combination.

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