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Rhino Safe FAQ

Our resource page provides you with Rhino Safe Customer Service contacts, frequently asked questions from our customers, links to manuals, and resource guides.  

Rhino Safe Customer Service | Contacts and Resources 

Customer Service Phone number:  208-454-5545
Customer Service:  https://rhinometalsinc.freshdesk.com/support/solutions
Address:  607 Garber Street, Caldwell, Idaho 83605

Where to Buy Rhino Safe?

While we suggest buying from USASafeAndVault.com (just saying!) because we are an authorized dealer for the Rhino Safe Company.  We offer:

  • Free curbside shipping
  • No sales tax for most locations outside Michigan
  • Price matching with other online retailers
  • Veteran and first responder discounts, and
  • Free accessory with most of your purchases

However, we also understand that you might have other reasons to still buy from others.  Here's where you can find the list of authorized Rhino Safe Authorized Dealers near you.

Rhino Safes Catalog

Most customers can get all the information they need from our collection of Rhino Safes.  However, often we find it convenient to download a print catalog to fantasize about our selections or to leave the catalog around the house to drop gentle hints on what we want for Christmas.

Rhino Safes Warranty

This Warranty is given in place of all other warranties and assurances, whether expressed or implied, including but not limited to matters or merchantability, quality, or fitness for purpose. Rhino Metals accepts no liability under any circumstances whatsoever, for any incidental or consequential damage or loss suffered by anyone as a result of using or being unable to use the product.

LIMITED LIFETIME WARRANTY

Without limit, this Warranty specifically excludes any liability for defects or damage caused or increased by the use of unauthorized parts. Upon purchase, the Purchaser must promptly notify Rhino Metals of any defects. The Purchaser’s remedies are solely limited to replacing parts or repair and are at the discretion of Rhino Metals. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.


Locks and electronic keypads carry a five year warranty for labor and parts. The warranty does not cover forgotten or lost combinations, lost keys, dead or weak batteries, or improper opening procedures. Lights and electrical components carry a one year warranty. Paint or powder coat finish and interior are warranted for one year based on proper care and environment.

To read the complete limited lifetime warranty information, please click here.

To read the complete limited warranty information, please click here.

Rhino Safes FAQs 

Our customers frequently ask us questions related to locks, installation and troubleshooting.  

General FAQs

1. Where is my serial number located?

 For RHINO METALS™ Safes, the serial number is located on the bottom back corner of the safe and on the lower inside section of the door. For BIGHORN™ and KODIAK® Safes, the serial number is located on the right side of the safe near the back top corner and on the lower inside section of the door. Serial numbers are also recorded in the Owner’s Manual.

 

2. Is my safe pre-drilled for a dehumidifier?

Yes, depending on model, your safe may either be predrilled or have an internal power outlet. If predrilled, you will see a small hole in the steel in one of the lower corners on the backside of the safe. You’ll need to back-drill through the fire lining and upholstery to be able to feed the wire for your dehumidifier through the hole.

 

3. My safe has external hinges. Are they more vulnerable to an attack than internal hinges?

No. In fact, external hinges are just as, if not more, secure. Your safe has door bolts on both sides of the door to prevent the door from opening if the hinges are sawed off. Also, in a fire, internal hinged safes are vulnerable to heat transfer as there is a large unprotected area where the hinges are welded to the inside of the body. External hinges help provide you the best fire and theft protection possible.

 

4. Should I bolt my safe down?

Definitely! If you had the ability to get your safe into your house, a burglar will be able to get it out. Bolting your safe down ensures the best possible protection for your valuables. Also, safes are very top heavy and when unsecured can be a safety hazard. You must bolt down your safe to validate your break-in warranty.

 

5. How do I bolt my safe down?

Your safe has pre-drilled anchoring holes in the floor.

 

6. Can my electronic lock be hot-wired by a burglar to gain entry?

All U.L. Listed electronic locks are designed to block any attempts at hot-wiring, shorting, and manipulation. The only way to open your lock is with the existing combination.

Owner's Manual 


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