V-Line Security Cases and Cabinets Returns & Refund Policy

Returns, Refunds & Cancellations

V-Line Industries is committed to provide our customers with the best quality products and superior customer service. Your feedback is vital and very important to us and our reputation; so if you are unhappy with one of our products we want to hear about it. Your feedback allows us to continuously enhance our products for you, our customers. We appreciate your business and want every purchase to go as smoothly as possible.

If for any reason, you are not 100% satisfied with your V-Line Products, please do not hesitate to contact our customer service team at 805-520-4987 between the hours of 8:00 am to 4:30 pm (PST) and we will gladly assist you and answer any questions. You can also e-mail us any time at support@vlineind.com.

Returns or Exchanges – please call 805-520-4987 or Email us at support@vlineind.com for an Approval Number from our courteous customer service team. We strive to make the return policy quick & easy for you.

Please refer to the below listings for a detailed explanation of our refund, return and defective product policies:

Return Policy:

You have 30 days to return your order from the date you received.
The product must be in brand new, sellable condition with the original packaging and instructions.
For all Non-Defective and Non-Damaged items, it is the responsibility of the buyer to send back the item.
Upon request, V-Line Ind. can provide a return label and deduct the cost of the label from the refund.
We process returns the same day we receive the item back, however please allow up to 2-3 business days for the return to be completed.

Refund Policy:

All payments will be refunded through the customer’s original form of purchase minus return shipping costs if a return label is provided for the return of new items.

Defective & Damaged Products Policy:

In the event you receive a defective, non-functional or damaged item, V-Line Industries will replace the item at absolutely no cost to the buyer and pay for the shipping of the new item to the buyer and the return of the defective, non-functional or damaged item back to us here at V-Line Ind.
Buyer must return the defective, non-functional or damaged item unless instructed to do otherwise by one of our V-Line company representatives.
If an item turns out to be non-defective upon receipt, the cost of the return label will be deducted from the refund.

Cancellations:

At V-Line Industries we ship all in stock orders Same Business Day if received by 12:00 noon Pacific Time. If you wish to cancel your order, you must contact us before the item is shipped to receive a full refund. If you decide to cancel an order after it has shipped, you will be responsible for returning the item to us and subject to potential restocking fees.

Refusals:

In the event you decide to refuse a shipment that is not damaged, you will be responsible for shipping costs and potential restocking fees. In the event the product is damaged, contact V-Line Industries Customer Support immediately for further instructions.

All shipping cost are non-refundable.

All freight charges will either be prepaid by the customer directly to the carriers or will be deducted from the safe refund. Credit/Refund will only be issued upon receipt and inspection of all returned safes. Credit Memos will be emailed and applied directly to the customer’s account.